We understand and respect the importance of your personal privacy. In this section we explain how and why we collect personal data and may track your use of our websites.
We welcome your questions and comments about privacy and security, as well as any other aspect of our service. If you would like to contact us regarding these policies then please send you enquiry by email to webmaster@xact.co.uk.
X-Act Solutions Limited reserves the right to change and amend these policies for any reason. The policy which was in place at the time you provided information to us will apply.
Privacy Policy
Information we may collect
When using this website we may ask you for some personal information. You are free to decide as to whether you will give this information to us. Some services that we offer may not be available if you do not supply the information requested.
We may request personal information in the following circumstances.
When you:
- Purchase or reserve a product with us.
- Submit a product enquiry to us.
- Provide us with feedback about our website.
- Apply for a job.
Computer information
We may collect technical information about your computer when you visit our website. This may include your IP address, operating system, web browser software, screen resolution and referring website.
This information is used to improve our website and help provide the best online experience for you. It is not used for any other purpose.
Product enquiries
A product enquiry submitted to us using one of the website forms will include minimal personal information such as your name, email address and phone number. This information will only be used to generate your quote or product offering. You can expect to receive an email or a phone call as a follow up to a product enquiry.
Customer feedback and surveys
Should you respond to a customer survey or use one of the website forms to give us customer feedback, then the information provided will only be used with regard to improving our service to you and our customers in general. As appropriate, we may contact you by email or phone to discuss your feedback. Any statistical data that may be generated will not include your personal information.
Links
We provide links to related websites throughout our website. You should be aware that the content or information provided on a third party website is not the responsibility of X-Act Solutions Limited and is not covered by our privacy and security policies.
Job applications
All information you provide when responding to a job advertisement is treated in strict confidence and used only for recruitment purposes. This information will not be passed on to any third party. We may contact you by phone or email in relation to your job application.
Cookies and Web Beacons
Our websites, and emails we may send, do make use of cookies and web beacons. Our use of these tools in no way compromises the security of your personal information. Full information on cookies and web beacons can be found at www.allaboutcookies.org.
Cookies and web beacons help us:
- To recognise you as a unique visitor when you return to our websites and to allow us to tailor content your preferred interests.
- To compile anonymous, aggregated statistics that allow us to understand how customers use our websites and to help us improve the structure of our website.
- Within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.
- To allow us to count the number of customers who have visited selected pages of our websites.
Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We may also carry web beacons placed by third party advertisers. Beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.
You can control whether you allow us to use cookies or not. Our websites will work with or without cookies. However the use of cookies by our customers helps us to improve the overall online experience. You have the ability to accept or decline cookies by modifying the settings in your browser.
Security Policy
Information you submit on our websites
All information you provide to us is transmitted using
Credit card payments
Credit card details are passed through a dedicated secure link to our bank for payment processing.
Electronic links to third part suppliers
A third party supplier will be sent the personal information that is essential for them to fulfil a booking request. Any information sent electronically will always be transmitted via a secure link.
Internet security
We take great care to ensure that any personal information you provide is sent and held securely.
Any personal information we collect is held securely in our computer systems and those of our third party internet service providers. They are protected from the Internet by industry standard firewalls and several layers of Internet security and virus protection.
Emails are not secure
Email between you and X-Act Solutions Limited will be via standard email methods. Information contained in this email is not encrypted and you should be careful about including any personal information. We would advise you to never enter your credit card details in an email and we will never ask you to do so.